Perform a "full reset" as follows:

• If your unit has a mode selector button (with an up and down arrow): press and hold it for 5 seconds until the lights blink. Your unit is now reset. IGNORE the rest of the instructions.
• unplug the unit
• press and hold the OK button down
• plug in the machine, and continue to hold the OK button for 5 seconds
• when all the lights start flashing, let go of the OK button
• your unit is now reset, and should be fully functional

If the above steps did not resolve your problem, then UNPLUG THE UNIT for 48 hours. This will allow the unit to cool down and dry out slightly. Chances are, the machine may have overheated or the temperature sensor may have gotten wet. Keep the lid closed during this time to avoid any odors (the compost will be ok for this short period of time).

If the above steps do not resolve your problem, then please send us email as follows so we can investigate further:

• send us email
• include your serial number (located on the back of the machine)
• describe your exact situation, including any lights or noises you observe